We truly apologize for missing our shipping date and the money-back-guarantee we promised is being honored. If you would like a full refund we will be happy to issue one. We want to be fully transparent with our backers and give them what they really want. We believe that with the new features and design we have implemented you will want to wait it out with us.
Some of the reasons the date has been pushed directly relate to bringing you the best Vybe possible. What we didn’t want was to send you a product that wasn’t ready or 100% perfect because that’s what we’ve been striving towards.
1. Band Design & Engineering
Our initial band design needed to be modified to fall in line with our high expectations. We hired an amazing mechanical engineer that took our original design to the next level by adding subtle lines, trimming some of the fat, and overall making a much sharper looking band. We have received great response for the design and are very excited for production. We were planning to use a compression mold which is generally used for smaller unit runs and is a more affordable option. After some discussion with our team we decided to upgrade to an injection mold which will yield a much higher-end design and finished product. We didn’t want to sacrifice quality to save time – an injection mold generally takes 2 to 3 times longer to make.
2. SOC (Chip/Board) – Design & Functionality
If you check out our iOS and Android post, we have decided to provide backers with a free app that opens up a whole new way to control your Vybe. These customizable features bring great value to our Vybe band and really enhance user experience. You can now turn alerts on and off to your liking and set silent alarms. Adding the app also allows us to bring you new features in the future. We’re planning to add tethering sensitivity and custom vibrations for alerts. We wanted to make the Vybe and the Vybe App ship at the same time, and this lead us to some firmware and software modifications that took longer than expected.
3. China New Year Setback
We were hoping to have the mold finished by the time their New Year rolled around and that turned out not to be the case. This left us in limbo for 2 weeks with absolutely no communication. It ultimately pushed our date further than we had hoped, thus missing our February 28th ship date.
We just wanted to thank all of our backers for the continued support and hope that you will stick with us while we continue to work through the days and nights to bring you the best product possible.
The Vybe Team